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30 Day Satisfaction Guarantee

Your satisfaction is our success! We strive to provide our customers with the highest level of service possible. From first visit to order delivery, we want you to be completely satisfied with your experience. Some products are shipped directly from our wholesale partners and constitute a slightly longer shipping time. Please allow 3 - 5 business days for sufficient transit time. All products carry a 30 Day Satisfaction Guarantee beginning from the day product delivery is confirmed, unless otherwise noted. The 30 Day Satisfaction Guarantee will be honored on all products that remain unopened, unused and in exactly the same condition as when you received it. If the product or the packaging for the product was in any kind of seal, such as shrink-wrap, a bag or a sticker label across the opening of the box, this seal must not be broken. The cost of returning non-defective products is the responsibility of the customer.

Payment Policy:

All online purchases made through our webstore must be processed through our preferred service provider Google Checkout or alternatively through PayPal. Only purchases from CONFIRMED PayPal or Google Checkout accounts will be accepted. All UNCONFIRMED purchases will be refunded within 7-10 business days.

Return Policy:

Merchandise MUST be in the same condition in which it was originially purchased and in the same packaging for refunds to be considered.

Return Instructions:

1. E-mail our Customer Service Center and request a Return Authorization Number (RAN) for your merchandise return and shipping details. Include your original Order Number from your original invoice.

2. Include all original packaging with the merchandise, along with original invoice, original bar tag, any accompanying materials and a short note explaining the reason for your return. Clearly mark your RAN on the outside of the shipping box on the front side. For security reasons, do not write "Electronics" anywhere on the outside of the box.

3. Send your merchandise to us via US Postal Service Registered Insured Mail. Insure the package for the full value of your purchase. Retain the tracking number for your records. We are not responsible for items lost or damaged while shipping.

Please ship all returns to the following address:
Suggs Wholesale
Attention: Returns
P.O. Box 360005
Decatur, Ga. 30036-0005

4. After we receive your package, our Quality Assurance Department will verify the condition and authenticity of the returned merchandise.

5. A refund or customer credit (for exchanges), less our initial shipping and insurance costs, will be issued within 10 business days. All refunds for orders paid by credit card will be refunded to original credit card account. Please allow one monthly billing cycle for the credit to appear on your credit card statement. All other refunds will be refunded by company check.

Cancel or Refusal Policy

Cancellations will be honored if requested prior to receiving a Shipment Confirmation email. Cancellations requested after receipt of the Shipment Confirmation email will NOT be honored and can be returned by following the guidelines specified in the Return Policy. All honored cancellation requests are subject to a $10 cancellation fee and a 15% restocking fee.

If you refuse delivery of your order, the returned package will be processed as a normal return and you will be assessed the appropriate restocking fee. You will also be responsible for all return shipping charges and fees. Orders that are refused or are returned by the courier due to their inability to deliver the package (invalid address, receiver unavailable, etc.) may be subject to a 15% restocking fee. We will not be responsible for loss or damage of return shipments.

*For any other questions please reference the "Contact Us" link.
Last Updated: 11 Mar 2016 19:31:00 PST home  |  about  |  terms  |  contact
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